Whenever you order a scientific related service or outsource research, there is a degree of trust that is naturally built into the relationship. As a researcher you expect the service provider to take care of your precious samples and complete a service to your expectations. The service provider expects to work with researchers who have complied with sample requirements and will be reasonable when it comes to unexpected situations. This is especially the case when it comes to the relationship between a researcher and next generation sequencing service provider. Having worked with both researcher and sequencing service providers on hundreds of real projects, we’ve developed a standard quality policy for all services that happen through Genohub.com. We’ve developed this policy to ensure a trusted and efficient environment for clients and providers to work together. By setting expectations for both the researcher and provider we’re improving the way sequencing services are being performed.